We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.
Who we are
Talking Talent Limited collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union and its equivalent legislation in the United Kingdom (together referred to in this privacy notice as the “General Data Protection Regulations”) and we are responsible as 'controller' of that personal information for the purposes of those laws.
The personal information we collect and use
Information collected by us
In the course of delivering coaching programmes and consultancy we collect the following personal information when you provide it to us:
- Personal contact details, including name, job title, email address, telephone number
- Employment information such as job title, employer name, office location, business phone number, business email address
- Other relevant information as specified by the client (including level or grade, department, cost centre, employee ID number) Results of tests; psychometric or other
- Parental leave dates
We may also collect some more sensitive data which is termed special category data. This includes:
- Information regarding your mental health and wellbeing
- Relevant medical history including information regarding pregnancies and children where relevant
- Information on your sexual preferences and gender identity
- Information about your race or ethnicity
Information collected from other sources
We also obtain personal information from other sources as follows:
- Your employer when they recommend you for coaching
- Door entry systems and reception logs
- From cookies on our website for more information on our cookies please see our cookies policy
- Our IT systems for automated monitoring of our websites and other technical systems such as computer networks and connections, communications systems, and access control systems, email and other instant messaging systems
- publicly available sources such as HMRC or companies house etc.
- From a third party with your consent
How we use your personal information
We use your personal information to:
- Administer the courses
- Enable our coaches to provide the relevant coaching that you need
- Stay in touch with our alumni where we have their consent to do so
- Communicate with you about the course(s)
- Comply with our legal and regulatory requirements
- To prevent and detect fraud
- Gathering and providing information required by or relating to audits, enquiries or investigations by regulatory bodies
- Ensuring business policies are adhered to such as those covering security and internet use
Talking Talent processes personal data using a digital coaching product ("TT Online") and a customer relationship management system (the "TT CRM"). Both TT Online and the TT CRM may collect data from Talking Talent email (sender name, recipient name, date and time) and calendar (organiser name, participant name, date and time of event) systems concerning interactions between TT users and contacts or third parties.
We provide our individual coachees access to various applications managed by us. Such applications will contain their own privacy statements explaining why and how personal data is collected and processed by those applications. We encourage our individual coachees using our applications to refer to the privacy statements available on those applications.
Who we share your personal information with
We may routinely share personal information with:
- Third parties, strictly for the purpose of helping us deliver our services to you, such as IT providers and psychometric test providers. These include the following:
- Microsoft 365 (Our Operating Platform)
- Salesforce (Our CRM Platform)
- Acuity (Our Coaching Booking Platform)
- Qualtrics (Our Survey/Feedback Platform)
- Zoom (Our preferred Communication and Coaching delivery platform)
- Webex (Our alternative Communications and Coaching delivery platform)
- GLWS (Our Wellbeing survey platform)
- Our insurers and brokers
- Our bank(s)
- Our Associate Coaches
- Other third parties who help us to run a business, such as marketing agencies
Some of those third party recipients may be based outside the UK - for further information including on how we safeguard your personal data when this occurs, see 'Transfer of your information out of the UK.
We will share personal information with law enforcement or other authorities if required by applicable law.
We will not share your personal information with any other third party.
How long your personal information will be kept
- We will hold coachee data for the duration of the client contract
- Thereafter we will continue to hold only your data so long as is necessary to respond to any questions, complaints or claims made by you or on your behalf; to show that we treated you fairly and to keep records required by law
Reasons we can collect and use your personal information
We rely on steps taken to enter into a contract or performance of a contract as the lawful basis for the majority of circumstances under which we collect and use your personal data.
Our legitimate interests are in marketing to you similar courses that we think might be of benefit to you, in marketing to third parties who have previously expressed an interest in our services, in carrying out statistical analysis to help us manage our business, in preventing unauthorised access and modifications to systems, and in ensuring the confidentiality of commercially sensitive information.
If you consent to being a recipient of our alumni communications then we rely on that consent to continue to market to you.
Where we have legal and regulatory obligations, such as health and safety legislation, tax legislation, statutory returns, external audits and quality checks, we rely on those obligations as the basis for that processing.
Transfer of your information out of the EEA
We may transfer your personal information to coaches who are located outside the UK in order to provide coaching in your country of residence, including the following countries:
- Countries within the European Economic Area (EEA)
- Hong Kong
- South Africa
- The United States of America
Where we use the third parties identified in the section above “Who we share your personal information with” (“service providers”) this may also involve transfers of your personal data outside of the UK.
Where such transfers are to countries within the EEA, these are permitted under UK data protection law as the UK government deems EEA countries to provide an adequate level of protection for personal data. Japan also has been deemed as adequate.
However, transfers to service providers who are based in countries not deemed to provide an adequate level of protection for personal data are subject to appropriate safeguards to ensure that the personal data transferred are protected to the standards required under UK data protection law, such as:
- Standard Contractual Clauses specified by the UK government or adopted by the European Commission between the service provider and either Talking Talent Limited, or
- Binding Corporate Rules approved by the UK Information Commissioner’s Office or an EU data protection authority which are binding on the service provider
If you would like further information please contact us (see ‘How to contact us’ below). We will not otherwise transfer your personal data outside of the UK or EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
- Fair processing of information and transparency over how we use your use personal information
- Access to your personal information and to certain other supplementary information
- Require us to correct any mistakes in your information which we hold
- Require the erasure of personal information concerning you in certain situations
- Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
- Object at any time to processing of personal information concerning you for direct marketing
- Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
- Object in certain other situations to our continued processing of your personal information
- Otherwise restrict our processing of your personal information in certain circumstances
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
- Email, call or write to us
- Let us have enough information to identify you, including your user name and password where appropriate
- Let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
- Let us know the information to which your request relates
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
How to complain
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: +44 303 123 1113.
Our website may include hyperlinks to, and details of, third party websites. In general we have no control over, and are not responsible for, the privacy policies and practices of third parties.
Changes to this privacy notice
This privacy notice was last updated on 31 December 2020.
How to contact us
Please contact us if you have any questions about this privacy notice or the information we hold about you.
If you wish to contact us please send an email to Support@talking-talent.com, or write to Head of Global Operations, Talking Talent, 102 Crowmarsh Battle Barns, Preston Crowmarsh, Oxfordshire OX10 6SL or call 01491 821850.