Case Study: Talking Talent Partners With Citi
The objectives
- Retain key talent
- Deliver best practice advice for the leaver and their manager
- Minimise impact on clients, extended team and colleagues
- Communicate throughout the transition i.e. effective handovers
- Maximise effectiveness on return with clarity and confidence from day one
- Build on the employer brand as a place of choice for parents
- Attract the most talented women
- Minimise grievances and legal actions
- Support new dads
Talking Talent’s Tailored Solution
In a partnership spanning 3 years, the innovative work delivered is on 3 levels:
- Executive coaching for senior women in maternity transition
- Development for line managers on handling leavers and their re-integration
- Workshops for first time dads
Extra Benefits
High quality feedback provided periodically by Talking Talent progresses talent management and gender diversity agendas. It offers a unique window into company culture to remove some of the systemic barriers to women’s advancement. External coaches allow complete impartiality and encourage greater openness thus success.
The Results for Citi
Through a combination of Citi’s innovative policies and TT development interventions:
- Retention rates through maternity have shifted from 84% to 97%
- Direct and indirect costs saved around £1,750,000; based on average salary of £50,000 and 6 months for recruitment and learning curve to replacement performance levels
- Extensive positive press coverage (£200,000+) within Sunday Times, HRD, Evening Standard etc, delivers fame inside and outside the business
- Opportunity Now Award 2009 Winners for innovation in supporting working parents
- Strong feedback on New Dads programme: oversubscribed within 48 hours
Carolanne Minashi, Citi’s Head of Diversity said:
"Citi are delighted to have been recognised with Innovation Award by Opportunity Now. We believe that the success and impact that we have experienced through investing in maternity transitions can be shared and replicated with many other organisations, and can make an important contribution to raising the quality of working life for new parents whilst helping businesses succeed. The Team at Talking Talent have been pivotal in helping us design, develop and deliver our practice. We have benefited from their experience and flexible approach, we have a highly valued working partnership."
Created on 28 April 2009